Shipping Policy

WHERE WE DELIVER

Awkeyoga currently ships to all 50 U.S. states and Washington, D.C.

At this time, we do not ship to U.S. territories or destinations outside the United States.

Please make sure your shipping address is complete and accurate when placing your order. Once an order has entered processing, changes to the shipping address may not always be possible.

SHIPPING COSTS & DELIVERY TIME

Awkeyoga offers Standard Shipping for orders within the United States.

For orders under $99, a $6.99 shipping fee will apply.

Orders of $99 or more qualify for free Standard Shipping.

Standard Shipping generally takes 5–12 business days after the order has been shipped. Delivery times are estimates rather than guaranteed delivery dates and may vary depending on the destination, carrier conditions, weather, holidays, and other circumstances beyond our control.

The estimated delivery time does not include order processing. Please allow an additional 1–3 business days for your order to be processed before shipment.

ORDER PROCESSING

Orders are generally processed within 1–3 business days.

Orders placed on weekends or U.S. holidays will generally begin processing on the next business day.

During periods of high order volume, promotional events, or other unexpected circumstances, processing may take longer than the standard timeframe. If a significant delay occurs, we will make reasonable efforts to provide an update.

TRACKING YOUR ORDER

Once your order has been shipped, we will provide shipping confirmation and tracking information when available.

Tracking information may take some time to become active after the package has been handed to the carrier. Delivery updates and estimated arrival dates are provided by the carrier and may change during transit.

SHIPPING ADDRESS

Customers are responsible for providing a complete and accurate shipping address at checkout.

Awkeyoga is not responsible for delivery delays, failed deliveries, returned packages, or additional costs resulting from an incorrect, incomplete, or outdated address provided by the customer.

If you need to change your shipping address after placing an order, please contact us as soon as possible. We cannot guarantee that an address change can be made once an order has entered processing or has been shipped.

SHIPPING DELAYS

Although we work to ensure orders are delivered within the estimated timeframe, circumstances outside our control may cause delays.

These circumstances may include severe weather, natural disasters, transportation disruptions, carrier delays, holidays, unusually high shipping volumes, technical problems, government actions, labor disruptions, or other unforeseen events.

Such delays do not necessarily indicate that an order has been lost.

DELIVERED BUT NOT RECEIVED

If the carrier's tracking information shows that your package has been delivered but you cannot locate it, please first check around your delivery location and with household members, neighbors, building management, or other individuals who may have accepted the package.

You should also review the delivery details provided by the carrier and contact the carrier directly if necessary.

If the package cannot be located after these steps, please contact Awkeyoga's customer service. We will make reasonable efforts to assist with the issue, but we cannot guarantee a replacement or refund for a package that the carrier has confirmed as delivered.

Tax

We will not charge you any additional taxes. All taxes are already included in the total price of the product.

Order Cancellation

Please note that we can only cancel orders that have not yet been shipped. If you decide to cancel your order, please contact our customer service team as soon as possible.

SEPARATE SHIPMENTS

Depending on product availability and fulfillment arrangements, items from the same order may occasionally be shipped separately.

If this occurs, you may receive multiple packages and separate tracking information. You will not be charged an additional Standard Shipping fee solely because an order is divided into multiple shipments.